Thermoglance can be returned without giving a reason. Please send us an email with a withdrawal request and the corresponding order number.
Conditions of returns:
1. the products must not have been used or damaged; the identification tag / label must still be attached to the products as it is an integral part of the good. The radiators must be returned in their original packaging which must not have been opened
2. the products to be returned must be delivered to the shipper within fourteen (14) working days from the date of receipt of the order
The refund is triggered by the Seller, in the shortest time possible and in any case within thirty (30) days from the date on which the Seller is aware of the exercise of the right of cancellation after verification of proper implementation the right of withdrawal and acceptance of returned products.
Right of withdrawal
1. The buyer has the right to terminate its contract with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of goods purchased on Thermoglance.com.
2. To cancel the contract you must send e-mail to Customer Service Thermoglance.com.
3. In this case, you must return the goods to the seller handed over to the carrier for shipment within fourteen (14) working days from the day you have received the products.
4. The only costs are those borne by the buyer to return the purchased products.
5. The return right – besides compliance with the terms and conditions described in this paragraph is exercised properly if they are fully met the following conditions:
- the right of withdrawal must be properly exercised within fourteen (14) working days of receipt of goods;
- the products must not have been used or damaged;
- the tag/label must still be attached to the products as an integral part of the property;
- products must be returned in their original packaging that must not be open;
- products must be delivered to the shipping company within fourteen (14) working days from the date you received the products.
6. If the return right is exercised in conformity with the procedures and terms specified in this section, the Seller shall refund the amounts paid for the purchase of products in accordance with the procedures and deadlines
7. Refunds will be made as quickly as possible and in any event within thirty (30) days from the date on which the Seller became aware of the right of withdrawal, will deal with the refund procedure, once verified the proper execution of the terms and conditions.
8. If you do not comply with the procedures and time limits for the exercise of your right of withdrawal shall not be entitled to reimbursement of sums already paid to the seller, but you shall be entitled, at your own expense, the products in the state in which they were returned to the Seller. Otherwise, the seller is entitled to keep the products in addition to sums already paid for their purchase.
9. The address for the return of products is:
Asola Vetro Srl, Via Mantova 121
46041 Asola (MN) Italy
+39 0376 710310
Timing and mode of repayment
1. After the return of products, the Seller shall check the conformity about the terms and conditions. In the event that the checks are successfully concluded, the Seller will send, via e-mail, confirming the acceptance of the returned products.
2. Whatever the mode of payment used, the refund is triggered by the Seller, in the shortest time possible and in any case within thirty (30) days from the date on which the Seller is aware of the exercise of the right of cancellation after verification of proper implementation the right of withdrawal and acceptance of returned products.
3. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in in any case, towards the person who made the payment.